Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
KATSU keeps your payment information confidential. KATSU never transfers your credit card information to anyone.
Of course. It's possible. If you want a custom order, just do it.
You can order products of any wool color. The maximum size of stones is 130cm.
On a unique felt KATSU almost no woolen items are formed. But, if, nevertheless, they were formed on your felt. To restore a pillow to its original state please use the clipper.
To remove dirt from an item you may wash it with warm water, soap and a sponge, wipe it off with a dry cloth, and allow to dry in a well-ventilated area.
You must specify this in the comments on the order.
Yes. It's possible. When you order above $ 2000